Our properties undergo a quality process and our objective is that all the information included on the properties sections is accurate and 100% fit to reality.
Nevertheless, if you find any damage or incident when arriving, or the place does not offer the standards of accommodation and equipment detailed on the website of Only-apartments, you must notify us by calling us and writing a claim to our customer service (info@only-apartments.com) at most within 24 hours after the check-in, so that we can carry out the necessary checks and take appropriate actions. We recommend you to carefully read our Refund policy.
Any other type of claim that is not directly related to the booked property (for instance, complaints related to the area where the apartment is located, for example) or the information provided in the website, will not be accepted from Only-apartments.
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